In a post from October Alan Pelz-Sharp lamented over the ECM SaaS Dilemma. While his points on technical integration issues are well founded - there is a dimension of the issue that API’s and architecture don’t directly address.

In ages past I was responsible for evaluating content management solutions for a Fortune 50. In the role I would often be approached by business units that had found a hosted content management or collaboration solution tailored to their specific business need. (hosted is what we used to call it - yes - I know the difference) Even armed with an enterprise license of Documentum and eRoom, it was difficult and often impossible to compete with point solutions marketed to very narrow business requirements.

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